New policies aim to enhance service efficiency for patients starting January 2025
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In a significant move aimed at improving operational efficiency, Inverurie Medical Practice has announced that starting January 6, 2025, all appointment requests will exclusively be accepted over the phone. This change is part of a broader initiative to streamline services and enhance patient experience.
Reasons behind the change
The decision to eliminate in-person appointment requests at the reception desk is rooted in the practice’s commitment to providing better service. By centralizing appointment bookings through a telephone system, the practice aims to reduce wait times and improve the overall efficiency of their operations.
This shift reflects a growing trend among healthcare providers to leverage technology for better patient management.
Additional changes to prescription orders
In addition to the new appointment booking system, Inverurie Medical Practice is also modifying how patients can order repeat prescriptions. Patients will no longer be able to leave requests via the answering machine. Instead, they are encouraged to utilize online services or physically drop off their prescription slips at either a pharmacy or directly at the practice. This change is expected to further streamline the prescription process, making it more convenient for patients.
Patient communication and feedback
The announcement was made via a social media post on the Inverurie Health & Care Hub Facebook page, where the practice shared details about the upcoming changes. The post has garnered significant attention, being shared multiple times across various platforms. However, the moderators of the page have limited
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