The Marcliffe Hotel and Spa in Aberdeen will temporarily close for upgrades and staff training.
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Temporary Closure for Improvement
The Marcliffe Hotel and Spa, a luxury establishment in Aberdeen, is set to close its doors temporarily starting this Sunday, with plans to reopen on January 17. This decision comes in response to feedback gathered from the #MyMarcliffe survey, which collected over 2,400 comments from guests.
The survey highlighted a strong desire for improved service standards, prompting the hotel to take decisive action.
Investing in Staff and Culture
During the closure, The Marcliffe will focus on staff training and cultural development. Stephen Carter OBE, a board member, emphasized the importance of this initiative, stating, “We’re dedicated to making meaningful changes.” The hotel aims to ensure that its team has the necessary support and resources to deliver an exceptional guest experience.
This period will also be used to reinforce the hotel’s core values, ensuring they are reflected in every aspect of service.
Modernization and Upgrades
In addition to staff training, The Marcliffe is set to undergo a multi-million-pound upgrade following its acquisition by the Balmoral Group last year. The #MyMarcliffe campaign was designed to capture public sentiment about the hotel and inspire enhancements that will maintain its reputation as the “hospitality jewel of the north-east.” Key themes from the survey included modernizing amenities and upgrading services while preserving the hotel’s renowned Scottish charm.
Commitment to Guest Experience
Mr. Carter confirmed that the hotel will honor pre-booked events and stays during the closure but will not accept new bookings to allow staff to focus on training. With 60% of survey comments coming from Aberdeen and 32% from Aberdeenshire, the feedback has been invaluable in identifying what matters most to guests. The Marcliffe is committed to elevating its status as a world-class destination, blending Scottish heritage with modern luxury.
Looking Ahead
As The Marcliffe embarks on this transformative journey, guests can expect to see significant enhancements throughout the year. Mr. Carter stated, “This is just the first page of the next chapter of The Marcliffe.” By prioritizing outstanding service and modernizing its offerings, the hotel aims to uphold the legacy that has made it special for many years.
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