Residents are encouraged to assist the elderly as telecare alarms face disruptions.
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The Western Isles community is facing a critical situation as the local emergency alarm system experiences ongoing issues, prompting authorities to call for increased vigilance and support for vulnerable and elderly residents. Comhairle nan Eilean Siar, the local council, has reported that some telecare alarms are currently malfunctioning, leaving many individuals without the reassurance and safety that these systems typically provide.
Understanding the telecare alarm system
The Faire Telecare Service, which operates around the clock, is designed to offer immediate assistance to those living alone or requiring additional support. This service allows users to contact the Alarm Receiving Centre directly from their homes, ensuring that trained staff can respond promptly in emergencies.
However, due to the recent technical difficulties, some users may find themselves unable to reach the service when they need it most.
Community response and support measures
In light of these challenges, Comhairle nan Eilean Siar has urged family members, neighbors, and friends to step in and provide support to elderly and vulnerable individuals in their communities. A spokesperson emphasized the importance of community solidarity during this time, stating, “The Comhairle asks that family members, neighbours and friends living nearby assist and support elderly and vulnerable people.” This call to action highlights the critical role that community members play in ensuring the safety and well-being of those who may be at risk.
Next steps and contact information
While a solution to the alarm system issues has been identified, residents are advised that normal service is not expected to resume until early next week. In the meantime, the Comhairle is taking proactive measures to keep affected clients informed. A group message will be sent to all home carers, and the council plans to reach out to impacted clients over the weekend to ensure they are aware of the situation and have access to necessary support.
For those needing immediate assistance or wishing to report issues, the Faire Telecare Service can still be contacted via email at [email protected] or by phone at 01851 701702. It is crucial for community members to remain vigilant and proactive in supporting one another during this challenging time.
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